Privacy Policy

Information We Collect

We collect information that you provide directly to us through:

• Contact forms: Name, company name, email address, phone number
• Rate request forms: Shipping details (origin, destination, cargo type, weight, dimensions), contact information
• Email and phone communications: Information you share when requesting quotes or services

We do not use tracking pixels or analytics platforms. We only collect data you explicitly provide.

How We Use Your Information

We use the information we collect to:

• Process and respond to your shipping quotes and inquiries
• Communicate with you about our services
• Coordinate freight forwarding, customs clearance, and logistics
• Improve our services and customer experience
• Comply with legal and regulatory requirements

Sharing Your Information

We only share your information when necessary to provide our services:

• Carriers and logistics partners: To arrange transportation of your cargo
• Customs brokers: For import/export clearance
• Warehouses and distribution centers: For storage and delivery
• Legal compliance: When required by law or to protect our rights

We do not sell or rent your personal information to third parties for marketing purposes.

Cookies & Tracking Technologies

Our website uses minimal cookies and third-party resources:

• Tailwind CSS CDN: For styling (no tracking)
• Google Fonts: For typography (may log requests)
• Font Awesome CDN: For icons (no tracking)
• FormSubmit: For processing contact forms

We do not use analytics tools, advertising pixels, or behavioral tracking cookies. For more details, see our Cookie Policy.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Shipment records are typically retained for 7 years to comply with transportation and customs regulations.

Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know: Request details about the personal information we collect and how it's used
• Delete: Request deletion of your personal information (subject to legal exceptions)
• Opt-out: Opt out of the sale of your personal information (we do not sell data)
• Non-discrimination: Exercise your rights without penalty

To exercise these rights, contact us at info@ulogusa.com or (626) 435-3000.

California Online Privacy Protection Act (CalOPPA)

In accordance with CalOPPA:

• We allow third-party behavioral tracking: No
• You can visit our site anonymously
• This Privacy Policy is linked from our homepage and all major pages
• We will notify you of material changes via email or prominent notice on our website

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email to the address you've provided.